Recipient recommendation in enterprises using communication graphs and email content

Title Recipient recommendation in enterprises using communication graphs and email content
Author David Graus, David van Dijk, Manos Tsagkias, Wouter Weerkamp, Maarten de Rijke
Publication type Short paper
Conference name SIGIR ’14: 37th international ACM SIGIR conference on Research and development in information retrieval
Conference location Gold Coast, Australia
Abstract We address the task of recipient recommendation for emailing in enterprises. We propose an intuitive and elegant way of modeling the task of recipient recommendation, which uses both the communication graph (i.e., who are most closely connected to the sender) and the content of the email. Additionally, the model can incorporate evidence as prior probabilities. Experiments on two enterprise email collections show that our model achieves very high scores, and that it outperforms two variants that use either the communication graph or the content in isolation.
Paper PDF [747 KB]
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